Q: Is my payment secure?
A: Absolutely yes! We secure our website and payment process with the highest industry standards. loveydress.com is fully PCI compliant and certified to process payments. So every single bit of information you provide to us is encrypted through the Secure Socket Layer (SSL).
Q: What payment methods may I use?
A: We accept Paypal, Visa, MasterCard, Discover, and American Express.
Q: Where can you ship to?
A: We ship worldwide.
Q: How should I place an order?
A: When you find an item you want to buy, select your size and color, and than click the 'Add to Bag' button. You can proceed to checkout to purchase, or continue shopping. Once you are finished, no matter how many products you purchase, you only have one single checkout. If you need any help along the way please contact us and we'll be happy to assist you. Once you have placed your order you will receive an order confirmation via email.
Q: When will I receive my order?
A: Delivery Times = Tailoring Time + Shipping Time
Tailoring Time: around 15-18 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 20-30 days for Wedding Dresses.
Shipping Time: 5-8 days
Please refer to our detailed Shipping Policy.
Q: Can I order dresses in custom size? Any Extra Cost?
A: Yes, we can do dresses in custom size, and there is not extra cost. Pls choose the "custom size" option when you checkout, and leave the details size in order note. Usually we need the following details measurement:
Bust: ________ inch/cm
Waist: _______ inch/cm
Hip: _________ inch/cm
Shoulder to knee: _______ inch/cm
Hollow to floor: ________ inch/cm
Q: Can I place dresses in other colors? Any Extra Cost?
A: Yes, we can do dresses in custom colors, and there is not extra cost.Please choose the "other colors" option when you check out, and leave your colors in order note when you check out.
Q: What is the best way to choose my size?
A: Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.
Q: Can I change the design of a dress?
A: We can do custom made. And you can contact us for more information.
Q: How should I track my order?
A: After your order is accepted, a confirmation email will be sent. After the product is shipped, you will receive a shipping confirmation email with your tracking number.
Q: What is your Return Policy?
A: Return Policy:
We can not accept orders which buy multiple pieces to choose one，this is not part of our return policy. All additional costs incurred need to be borne by the customer.
1. Contact us within 48 hours of receiving the dress.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. Product must be unworn and only tried on for fit and sizing (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc).
4. Once your request is approved, you should send us the item within 5 days. You can send it using the local postal service (you shall bear the shipping cost).
5. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
6. Once confirmed, we’ll refund you via your original payment method within 7-10 days (handling time depends on your payment method and bank). The original and return shipping costs are non-refundable.
View our complete return policy.
Q: Where will my refund be?
A: When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition. (Note: The returned item must be unworn, unwashed, undamaged, and have all the original tags attached. We do not accept a returned item that has been worn, damaged, washed, or modified in any way).
Once confirmed, we’ll refund you via your original payment method within 7-10 days (handling time depends on your payment method and bank). The original and return shipping costs are non-refundable.