A: Absolutely. We protect our website and payment process with the highest industry standards. Loveydress.com is fully PCI compliant and certified to process payments. Every bit of information you provide is encrypted using SSL.

A: We accept PayPal, Visa, MasterCard, Discover, and American Express.

We ship worldwide. Wherever you are, we'll do our best to get your dress to you.

A: Every dress is made to order with care. In our regular season, tailoring takes about 15–18 days. During our busiest months (March–May), it can take a bit longer—usually 18–25 days in total from order to delivery.
Express shipping time is typically 10-14 days. You’ll get a confirmation email once the order is placed, and another with a tracking number as soon as it ships.
Please refer to our detailed Shipping Policy.

A: After your order is accepted, you'll receive a confirmation email. Once your dress is shipped, we'll send you a shipping confirmation with a tracking number.

A: Yes, you can — and there is no extra cost. Please choose the "Custom Size" option at checkout, and leave your size details in the order note. Usually we need:

Bust: ___ inch/cm

Waist: ___ inch/cm

Hip: ___ inch/cm

Shoulder to knee: ___ inch/cm

Hollow to floor: ___ inch/cm

A: Yes, custom colors are also available at no extra cost. Choose the "Custom Color" option at checkout and tell us your color preference in the order note.

A: Please take a look at our Size Chart. If your measurements match our standard sizes, we recommend choosing a standard size. If they don't, go with custom size — that way the dress will be made just for you.

A: We can definitely create a custom design for you. Just contact us — we'd love to hear your idea.

A: When you find an item you love, select your size and color, then click "Add to Cart". You can proceed to checkout or continue shopping. Once you're finished, no matter how many products you buy, you'll only check out once. If you need any help along the way, just contact us — we're happy to assist. After you place your order, you'll receive an email confirmation.

A: We want you to love your dress. If something makes you unhappy, please contact us within 7 days after you receive your package. Let's talk and understand the issue together.
To help us help you:

Send us photos showing the problem (damage, poor quality, wrong size, color, or style).

The dress must be unworn — only tried on for fit (no perfume, lipstick, stains, or smoke smell).

Once we approve your return, please send the item back within 5 days. You'll need to cover the return shipping cost.
Note: We cannot accept returns for orders that buy multiple dresses just to choose one.
View our complete return policy.

A: When we receive the returned package, we'll inspect it to make sure it's in original condition (unworn, unwashed, undamaged, with tags). Once confirmed, we'll refund you via your original payment method within 1–5 days. Original and return shipping costs are non-refundable.

A: A-line or empire waist dresses are very flattering. With our free custom size service, we tailor every dress to your exact measurements — no matter your shape or size. You'll receive a dress that fits you perfectly.

A: Any of our wedding dresses can be made in your custom size at no extra cost. We recommend our simple satin or chiffon gowns starting under $200. You get the fit of a tailored dress without the high price tag.

A: Our homecoming gowns are made from high-quality fabrics like satin, chiffon, and lace. With custom sizing and over 140 color options, your dress will look and feel far from cheap. Many customers say it looks like a $300 dress.

A: We completely understand wanting to explore your options before making a decision. Many of our customers tell us they started out comparing several shops, but ultimately chose Loveydress because of our free custom sizing and the personal, responsive support they received throughout the process. We work hard to offer the best value for made-to-order dresses, and we'd be honored if you gave us a try.

A: We completely understand wanting to compare your options. Many girls, just like you, have chosen Loveydress for homecoming because of the perfect fit and affordable price. You're welcome to read our customer reviews and check our return policy — we want you to feel completely confident in your choice, wherever you decide to shop.

A: Yes, we're a genuine, small business that's been making made-to-order formal dresses since 2018. We've never offered incentives in exchange for reviews, so our reviews reflect honest experiences from real customers. You'll find only a handful of mentions of us on Reddit — and we're okay with that. What matters more to us is the positive feedback and customer photos we receive directly on our website and social media, from girls who truly loved their dresses. We'd rather let our work speak for itself.

A: A dress that fits YOUR body perfectly. That's why we offer free custom sizing on every wedding dress. You don't need expensive alterations. Just provide your measurements, and we'll make a gown that makes you feel beautiful — often for under $300.

A: Absolutely. We ship worldwide, including California. Many prom shoppers from CA have received their custom dresses within 2–3 weeks. With free custom sizing and affordable prices, most customers say it's well worth it.