Store Policy
Delivery Time
Delivery Time = Tailoring Time + Shipping Time
- Tailoring Time: around 15-18 days for Prom, Evening, Homecoming & Special Occasion Dresses, and 20-30 days for Wedding Dresses.
- Shipping Time: 5-8 working days
Shipping Methods: DHL, UPS, FedEx, USPS and more.
Rush Order is available, if you need rush order, please contact to us, thank you.
Tracking My Order
For every order, we will send a confirm information to your email about every detail of your order, we will confirm the order status, and after we finish and ship the item, we will update the tracking number to you.You can track your order status any time via email if you want.
Payment Methods
We accept Paypal, Visa, MasterCard, Discover, and American Express.
Return
In order for your return or exchange to be accepted, please carefully follow our guide:
- Contact us within 3 days of receiving the dress.
- Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
- The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
You are required to pay for the shipping fee to return or exchange the dress.
We also hold the right to refuse any unreasonable returns, such as wrong size or color you gave us. And we do not accept returns for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. Because all dresses are made after payment, we can hardly sell them again even if they are returned.
Please contact us if you have any questions. Email: sales@loveydress.com
